Association For Coaching In Ireland Masterclass: Developing A Coaching Culture

Posted by: Krishna De | Posted on: May 4th, 2008 | 1 Comments | Posted in: Coaching, Customer service, Employee engagement, Engagement, Events, Ireland, Recommended resources

If you are an HR professional, talent manager or business coach, you night be interested in joining us for the next Association for Coaching in Ireland masterclass, ‘The Benefits Of Developing A Coaching Culture‘.

The event will tak place on Tuesday 20 May, 2008 in Dublin and on Wednesday 21 May 2008 in Belfast.

It will feature a case study of how Irish call centre Gem is using coaching to enhance organisational performance and is being led by Andrea Close Quality Manager for Gem, and Carole Pemberton, of Coaching to Solutions.

At this event we will explore a case study of how Gem is creating a coaching culture. Gem was established in 2000 and is a privately owned outsource contact centre based in Belfast delivering innovative services for market leading organisations across a wide range of geographic regions, sectors and channels.

Employing over 1000 people, Gem is dedicated to delivering outstanding results for our clients and our performance has been recognised through the many industry awards for recruitment, training, innovative use of technology and business development. 

Gem faces the challenges of every call centre – how to engage, motivate and retain a young, educated and mobile workforce, so that its level of service delivery meets client needs.  Their answer has been to develop an approach to coaching that aligns with their culture and values, an approach that makes coaching a part of how people work together.

Details of how to book to attend the Association for Coaching in Ireland masterclass can be found online.